Language

Next Up (Live): Conflict of Interest - 2:00 PM to 3:00 PM Login to signup
Programmes

Courses - Page 3

35 results - Page 3 of 4

Customer Service Excellence Understanding Style Awareness - Part 1 module
Customer Delivery Excellence

Understanding Style Awareness - Part 1

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...

Next Event:

Register Interest

Customer Service Excellence Effective Customer Meetings module
Customer Delivery Excellence

Effective Customer Meetings

A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...

Next Event:

Register Interest

Customer Service Excellence Understanding Style Awareness - Part 2 module
Customer Delivery Excellence

Understanding Style Awareness - Part 2

This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...

Next Event:

Register Interest

Customer Service Excellence Importance of Mindset in Customer Relationship Management module
Customer Operational Excellence

Importance of Mindset in Customer Relationship Management

This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...

Mental Wellness Understanding and Looking after your Mental Health module
Mental Health Awareness for Managers

Understanding and Looking after your Mental Health

In a 2020 study, 67% of managers felt that their organisation did not provide any or enough mental health support: how can we create...

Mental Wellness Communication and Performance Management: Employees with Disclosed Mental Health Problems module
Mental Health Awareness for Managers

Communication and Performance Management: Employees with Disclosed Mental Health Problems

Equality is not treating everyone the same: it is treating everyone fairly. This module is designed specifically for managers: how...

Mental Wellness Understanding and Overcoming Stress, Fear and Anxiety module
Stress Management

Understanding and Overcoming Stress, Fear and Anxiety

Stress is only a "bad" thing when it becomes disproportionate and misplaced. Understand the types of stress we experience,...

Mental Wellness Understanding Imposter Syndrome module
Protecting your Mental Wellbeing

Understanding Imposter Syndrome

Have you ever doubted your abilities or felt like a fraud, like you don't belong where you are? - If you answer yes, join this...

Next Event:

Register Interest

Mental Wellness Overcoming Uncertainty module
Protecting your Mental Wellbeing

Overcoming Uncertainty

In a world characterised by rapid change and unforeseen challenges, the ability to navigate uncertainty has become a crucial skill...

Next Event:

Register Interest