Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
This course highlights some of the latest exciting and innovative AI developments in the suite of Office 365 packages, where to find...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...