Listening is a lot more than just hearing. Explore how to show that we are not only hearing what is being said but making a conscious...
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This short 20 minute non interactive session will give you some great tips and ideas on how to be a better listener. You will understand...
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A quick refresher on the most effective questions to ask when identifying customers needs....
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There's nothing worse than asking for the business to be told 'I need to run this past X'; despite being assured your point...
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Are you new to line management and lack the confidence about 121s or general conversations? This short session takes a look at some...
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In this short 20-minute Micro Learning session we will look at some of the most useful Tips and Tricks for Microsoft Excel 365 including......
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Learn how to total multiple columns and rows, add conditional formatting and create a custom list for Microsoft Excel....
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Tricks and tips for Microsoft Excel 365 including using subtotal instead of sum, identifying duplicates and how to create a drop-down...
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Tips for Microsoft Excel including how to apply layout changes, how to set and clear a print area and visualising data using a heat...
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