Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective negotiation...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting. ...
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