Customer Strategic Excellence

The 5 Whys and Understanding how to Problem Solve

This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determine the relationship between different root causes of a problem. It is particularly useful when problems involve human factors or interactions.

Objective

This session focuses on effective problem solving, understanding how to identify the root cause of a problem.
 It will also determine the relationship between different root causes of a problem. 

Agenda

  • Problem solving skills
  • The 5 Whys
  • Root Cause Analysis
  • Summary

Events

Date
Jun 7, 2023
Time
2:00 PM

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Duration
60 Mins
Facilitator
Simon Sparks