Customer Strategic Excellence

Delivering a Superior After-Sales Experience

One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations during each interaction. We work hard to win clients but we should work just as hard to keep clients, as a satisfied customer is a repeat customer. This session explores how to deliver after-sales excellence, including best practice and top tips to ensure your client stays with you. 

Objective: 

By the end of this session you will have more knowledge on how to deliver after sales excellence, including best practice and top tips to ensure your clients stay with you 

Agenda: 

  • What is After Sales Service?
  • Why is it important?
  • How to Provide an Exceptional Service

Events

Date
Jun 29, 2023
Time
3:30 PM

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Duration
60 Mins
Facilitator
Simon Sparks