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Customer Delivery Excellence

Understanding Needs to Deliver Value

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility which in turn builds trust.

Objective: 

Understand the importance of understanding the clients needs and how to use this information to deliver value and credibility which in turn builds trust.

Agenda: 

  • Defining Value 
  • Understanding Your Client
  • ROI
  • Changing World 

Events

Date
Jun 12, 2024
Time
3:30 PM
Date
Jul 10, 2024
Time
8:00 AM
Date
Aug 28, 2024
Time
2:00 PM

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Related SEEDL Summaries

Customer Centricity: Focus on the Right Customers for Strategic Advantage

Customer Centricity: Focus on the Right Customers for Strategic Advantage

Customer Centricity: Focus on the Right Customers for Strategic Advantage by Peter Fader is a comprehensive guide to understanding and leveraging customer data to drive business success. Fader argues that the traditional approach to customer service, which treats all customers as equal, is outdated and ineffective. Instead, he advocates for a customer-centric approach that focuses on identifying and targeting the most valuable customers to drive revenue growth.

View Customer Centricity: Focus on the Right Customers for Strategic Advantage
The Customer Success Professional’s Handbook: How to Thrive in One of the World’s Fastest Growing Careers

The Customer Success Professional’s Handbook: How to Thrive in One of the World’s Fastest Growing Careers

"The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers" by Ashvin Vaidyanathan and Ruben Rabago is a practical guide for anyone looking to start or advance their career in customer success management. The book covers a range of topics, from customer success strategy to customer success operations, providing actionable insights and advice for customer success professionals at all levels. 

View The Customer Success Professional’s Handbook: How to Thrive in One of the World’s Fastest Growing Careers
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships. 

View Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

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Duration
60 minutes
Facilitator
Simon Sparks
Recommendation
100%
of Users who said they'd recommend this course.
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