Customer Delivery Excellence

How to Build Rapport and Trust in Relationships

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding us? If the trust is broken, what's the impact? Join this session for some great tips on how to build trust and establish rapport. 


Identify ways to promote pro-active relationships so clients reach out to you, with a 'partnership' approach through building trust and rapport


  • What is rapport and why is it important?
  • How we do we build rapport and trust?
  • What are the outcomes of building a good rapport?



Jun 15, 2023
11:00 AM

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60 Mins
Simon Sparks