Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...