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Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors to take into account to successfully engage and influence others, including the decision making process itself as well as the impact of framing, or how you position your proposition. The techniques we cover will improve your effectiveness and ability to influence both colleagues and clients to reach mutually agreeable outcomes.

Agenda: 

  • Misconceptions of Influencing Skills
  • Persuasive Techniques
  • Influencing Techniques
  • Decision Making Process
  • Influential and Persuasive Communication

Events

Date
Jan 20, 2025
Time
5:00 PM
Date
Mar 5, 2025
Time
12:30 PM

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Related SEEDL Summaries

Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are

Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are

"Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are" by Zoe Chance is a compelling exploration of the art of persuasion and its integral role in both personal and professional success. As a professor at the Yale School of Management and a distinguished expert in the realms of influence and behavioural economics, Zoe Chance offers readers an insightful and practical guide to harnessing the power of influence without forsaking authenticity or ethical principles.

View Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are
Pre-Suasion: A Revolutionary Way to Influence and Persuade

Pre-Suasion: A Revolutionary Way to Influence and Persuade

"Pre-Suasion: A Revolutionary Way to Influence and Persuade" by Robert Cialdini explores the power of setting the stage before attempting to persuade or influence others. Cialdini argues that the key to successful persuasion is not only the message itself, but also the context in which it is delivered. By understanding how to effectively prime people for persuasion, it is possible to significantly increase the likelihood of success. 

View Pre-Suasion: A Revolutionary Way to Influence and Persuade
How to Win Friends & Influence People

How to Win Friends & Influence People

"How to Win Friends and Influence People" by Dale Carnegie is a classic self-help book that was first published in 1936. It remains a best-seller today because it contains timeless advice on how to improve interpersonal skills and build stronger relationships, both in personal and professional life. 

View How to Win Friends & Influence People
Influence: The Psychology of Persuasion

Influence: The Psychology of Persuasion

"Influence: The Psychology of Persuasion" by Robert Cialdini is a classic book on the science of influence and persuasion. Cialdini draws on years of research in psychology, sociology, and communication to outline six key principles of persuasion that can be used to influence others in a variety of settings. 

View Influence: The Psychology of Persuasion

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Duration
60 minutes
Facilitator
Simon Sparks
Quiz
Yes
Certificate
Yes
Recommendation
97.67%
of Users who said they'd recommend this course.
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