This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client excellence, which can result in better outcomes for the client and the business.
John C. Maxwell’s Everyone Communicates, Few Connect explores the difference between merely speaking to others and truly connecting with them. Maxwell, a leadership expert, argues that successful individuals don’t just transmit information—they build meaningful relationships through effective communication. The book provides practical strategies to help people improve their communication skills, whether in personal relationships, business, or leadership roles.
Rosalie Maggio’s The Art of Talking to Anyone is a practical guide to mastering verbal communication in both personal and professional settings. The book provides strategies for starting, maintaining, and ending conversations with confidence, making meaningful connections, and handling difficult situations with ease. It is particularly useful for those who want to improve their social skills, enhance their professional relationships, or feel more comfortable engaging with new people.
Renée Evenson’s Customer Service Training 101 is a practical guide that equips professionals with essential communication and interpersonal skills to enhance customer service interactions. The book focuses on helping employees develop a customer-centric mindset, improve verbal and nonverbal communication, handle difficult situations, and create positive experiences that drive customer satisfaction and loyalty.
We all want to be able to get our point across in a professional way, especially during more challenging conversations or situations....
Gain an understanding of how to be an effective follower, able to stand up for and stand up to the leader! We cover the importance...
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...