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Communication Skills

Effective and Active Listening

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. This session helps you understand how to actively listen to gain information, acquire facts to understand needs, challenges, and build rapport. Listening actively can help you understand how to demonstrate attentiveness and empathy through body language and tone.

3

Objective: 

Understand how to actively listen to gain information, acquire facts to understand needs, challenges, and build rapport.

Agenda: 

  • Listening to Understand 
  • Impact and the Benefits 
  • Understanding the Meaning
  • Communication Facts
  • Open / Closed Questions

Events

Date
Jan 23, 2025
Time
8:00 AM
Date
Mar 12, 2025
Time
3:30 PM

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Related SEEDL Summaries

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston is a captivating book that explores the power of listening and its potential to create meaningful connections with others. Goulston reveals essential strategies and techniques for enhancing communication skills, building trust, and fostering deep understanding.

View Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
The Lost Art of Listening: How Learning to Listen Can Improve Relationships

The Lost Art of Listening: How Learning to Listen Can Improve Relationships

The Lost Art of Listening: How Learning to Listen Can Improve Relationships by Michael P. Nichols is a book that explores the significance of listening in our personal and professional lives. Nichols explains that effective listening is a skill that can be learned and honed, and that it plays a crucial role in building and maintaining healthy relationships.

View The Lost Art of Listening: How Learning to Listen Can Improve Relationships
You're Not Listening: What You're Missing and Why It Matters

You're Not Listening: What You're Missing and Why It Matters

You're Not Listening: What You're Missing and Why It Matters by Kate Murphy is a thought-provoking book that explores the art of listening and its profound impact on our relationships, well-being, and society as a whole. Murphy sheds light on the alarming decline of listening skills in our modern world and provides insightful perspectives and practical tips to become better listeners.

View You're Not Listening: What You're Missing and Why It Matters

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Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
100%
of Users who said they'd recommend this course.
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