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48 results - Page 1 of 6

Customer Service Excellence Delivering an Exceptional Customer Service for Internal Stakeholders module
Customer Operational Excellence

Delivering an Exceptional Customer Service for Internal Stakeholders

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...

Customer Service Excellence How to Build Rapport and Trust in Relationships module
Customer Delivery Excellence

How to Build Rapport and Trust in Relationships

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...

Next Event:
Date
Dec 11, 2024
Time
6:30 PM
Customer Service Excellence Putting Yourself in the Customer's Shoes module
Customer Delivery Excellence

Putting Yourself in the Customer's Shoes

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...

Next Event:
Date
Dec 12, 2024
Time
8:00 AM
Customer Service Excellence Managing and Meeting  Customers' Expectations module
Customer Operational Excellence

Managing and Meeting Customers' Expectations

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...

Next Event:
Date
Dec 12, 2024
Time
2:00 PM
Customer Service Excellence Understanding Needs to Deliver Value module
Customer Delivery Excellence

Understanding Needs to Deliver Value

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...

Next Event:
Date
Dec 17, 2024
Time
11:00 AM
Communication Skills How to Communicate Effectively Through Email module
Communication Skills

How to Communicate Effectively Through Email

Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...

Next Event:
Date
Dec 18, 2024
Time
9:30 AM
Customer Service Excellence Customer Complaint Resolution module
Customer Strategic Excellence

Customer Complaint Resolution

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...

Next Event:
Date
Dec 18, 2024
Time
12:30 PM
Customer Service Excellence Dealing with Challenging Customers module
Customer Operational Excellence

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

Next Event:
Date
Dec 20, 2024
Time
9:30 AM
Business Essentials Learn to Manage Time Effectively module
Business Skills

Learn to Manage Time Effectively

There are 168 hours in a week, so what are you going to do with them? This session will help you understand how to better manage your...

Next Event:
Date
Jan 3, 2025
Time
11:00 AM
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