"The Nordstrom Way to Customer Service Excellence" is a book written by Robert Spector and Patrick D. McCarthy that explores the customer service philosophy and practices of Nordstrom, one of America's most successful retailers. The book provides insights into the Nordstrom approach to customer service, and how it has enabled the company to build a loyal customer base and achieve sustained success.
The Squiggly Career by Helen Tupper and Sarah Ellis is a thought-provoking and insightful guide that challenges traditional notions of career paths and encourages readers to embrace a more dynamic and flexible approach to work in our rapidly changing world. The book presents a refreshing perspective on careers, urging individuals to navigate their professional lives with agility, curiosity, and resilience.
Predictably Irrational: The Hidden Forces That Shape Our Decisions by Dan Ariely is a captivating exploration of the irrational behaviours that influence our decision-making processes. Drawing on numerous experiments and research studies, Ariely reveals the hidden factors that drive our choices and challenges the assumption of human rationality in economic decision-making.
In "Data and Goliath: The Hidden Battles to Collect Your Data and Control Your World," author Bruce Schneier explores the ways in which governments and corporations are collecting and using data, and provides practical advice on how individuals can protect their privacy and security online.
The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life by Mark Manson is a thought-provoking self-help book that challenges conventional wisdom and offers a refreshing perspective on finding happiness and fulfilment. Through a combination of personal anecdotes, philosophical insights, and practical advice, Manson encourages readers to re-evaluate their priorities, embrace discomfort, and focus on what truly matters.
"The Negotiation Book: Your Definitive Guide to Successful Negotiating" by Steve Gates offers a detailed overview of negotiation techniques and strategies applicable to various contexts, including business, personal, and professional interactions. Through practical advice, real-world examples, and actionable tips, Gates provides readers with the tools and insights they need to negotiate effectively and achieve successful outcomes.