Are you new to line management and lack the confidence about 121s or general conversations? This short session takes a look at some of the conversation styles you can utilise to be more aware of your style...
We all want to be able to get our point across in a professional way, especially during more challenging conversations or situations. Assertiveness can help you express yourself clearly, succinctly, and...
The conversations you have with others play a big part on the outcome, understanding and success of a goal, task or project. This course will teach you the skills needed to achieve the right result. ...
As a leader, the way you communicate with others can have a significant impact on motivation, morale and productivity. This course will give you the skills to make those conversations impactful. Learn...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating client excellence through relationship building. To better understand...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery experience? Would you like to learn how to plan, prepare and...
How to Conduct a Great Mid-Year Conversation A mid-year review is a great way to connect with your employees and focus on providing thoughtful, constructive feedback on performance, values aligned behaviours...
This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced strategies to enhance self-awareness and adapt communication styles effectively....
Join to listen and watch a roleplay demonstration of how to have an effective coaching conversation with your employee, a sought-after skill within the workplace, empowering their thinking and ultimately...
In today's dynamic workplace, diverse generational perspectives can be a powerful asset if harnessed effectively. This training course is designed to equip you with the knowledge and skills needed...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer service teams. This course covers strategic leadership principles, effective...
Conflict is an inevitable part of any workplace, but when managed effectively, it can lead to innovation, stronger relationships, and a more collaborative environment. This course is designed to equip...
Become a better leader with our guide to managing virtual teams, conversation styles and how to use the GROW model Microlearning is a holistic approach for skill based learning and education which deals...
Surrounded by Idiots by Thomas Erikson is a book about understanding different communication and behavioural styles, and how to communicate effectively with people who have different styles than your own. Erikson presents his ideas using the DISC model, which categorizes people into four different communication styles: Dominant, Influencing, Steady, and Conscientious.
When Cultures Collide: Leading Across Cultures by Richard Lewis is an insightful and comprehensive book that delves into the complexities of cross-cultural communication and leadership. Drawing upon his extensive experience as a linguist and international business consultant, Lewis provides a framework to understand cultural differences and offers practical strategies for effective leadership in diverse cultural contexts.
Primal Leadership: Unleashing the Power of Emotional Intelligence by Daniel Goleman, Richard Boyatzis, and Annie McKee explores the role of emotional intelligence (EI) in effective leadership. Drawing on extensive research and practical insights, the authors demonstrate how emotional intelligence influences leaders' ability to inspire, motivate, and create positive work environments.
"Cold Calling Techniques (That Really Work!)" by Stephen Schiffman is a classic guide that provides practical and actionable strategies for mastering the art of cold calling in the world of sales. First published in 1987 and updated in subsequent editions, Schiffman's book remains relevant by offering timeless principles that help sales professionals build successful cold calling campaigns.