Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that might be standing in the way of your own success? This session will help you understand what clients are expecting from their service rep and how we can go above and beyond to improve the relationships with our clients and deliver Client Excellence.
Explore how we can improve our customer relationships by meeting and exceeding customer expectations.
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi is a book based on extensive research on customer service interactions, revealing the key factors that drive customer loyalty. The authors argue that providing low-effort experiences is critical for creating loyal customers. They provide practical strategies and tactics for creating a seamless and effortless customer experience.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization is a book written by Leonardo Inghilleri and Micah Solomon, two customer service experts with decades of experience working with leading service organisations. In the book, Inghilleri and Solomon provide a step-by-step guide to creating a world-class customer service organisation, based on their extensive research and real-world experience.
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...