To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating client excellence through relationship building. To better understand your own personality traits and that of others and help you build collaborative and positive relationships within the workplace
This session is designed to help you to adapt your style to build rapport and create a close and harmonious relationship.
The Art of Dealing with People by Les Giblin is a book that offers practical advice for building strong relationships with others. The author argues that success in business and life depends largely on our ability to connect with and influence others, and that this ability can be developed through deliberate practice and attention to certain key principles.
Surrounded by Idiots by Thomas Erikson is a book about understanding different communication and behavioural styles, and how to communicate effectively with people who have different styles than your own. Erikson presents his ideas using the DISC model, which categorizes people into four different communication styles: Dominant, Influencing, Steady, and Conscientious.
The Platinum Rule: Discover the Four Basic Business Personalities and How They Can Lead You to Success by Tony Alessandra and Michael J. O'Connor is a book about understanding and working with different personality types in the workplace. The authors argue that the key to success in business is to understand that people have different communication styles and preferences, and to tailor your approach to each individual.
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...