Customer Delivery Excellence

Putting Yourself in the Customer's Shoes

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you are thinking about them, by solving their problems and communicating in simple, thoughtful ways. 


To appreciate the client’s perspective. Acknowledge the impact Service has to Brand Loyalty. Takeaway practical hints and tips to Build Relationships with your Clients.  


  • The Client Journey 
  • Creating Long Lasting Loyalty
  • Skills: Hints and Tips


May 9, 2023
5:00 PM
Jun 29, 2023
9:30 AM

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60 Mins
Simon Sparks