Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
Join this 20 minute webinar where we will cover effectively scheduling, timekeeping, and best practices in workplace projects, emphasising...
Learn how to total multiple columns and rows, add conditional formatting and create a custom list for Microsoft Excel....
Target Audience: Beginners and those just starting to take on more responsibility, run projects or pitching ideas. Struggling...
In this programme we introduce four types of mentoring and cover the essential value they bring to the direct report, the organisation...
If we don’t have engaged employees, it’s only time before it starts impacting company performance. This interactive session looks...
In today’s fast-paced business world, the ability to think critically is essential for making informed decisions, solving complex...