The Busy Manager's Guide to Delegation by Richard A. Luecke is a practical and concise resource that provides valuable insights and strategies for effective delegation. Recognising the challenges faced by busy managers, Luecke offers practical advice and step-by-step guidance to help them delegate tasks successfully and maximise their productivity.
"The Relaxation and Stress Reduction Workbook" is a self-help book written by Martha Davis, Elizabeth Robbins Eshelman, and Matthew McKay. The book is designed to help readers manage stress and anxiety through a variety of techniques and exercises.
The "HBR Guide to Performance Management" is a comprehensive and practical guide published by the Harvard Business Review, aimed at helping organisations and individuals enhance their performance management processes.
Douglas E. Noll’s book De-Escalate: How to Calm an Angry Person in 90 Seconds or Less provides a step-by-step guide to managing conflict and defusing anger in tense situations. The book is grounded in neuroscience and communication techniques that help readers turn hostility into calm, productive conversations. Noll argues that traditional conflict resolution methods often fail because they do not address the underlying emotional needs of an angry person. Instead, he introduces a counterintuitive but highly effective method: affective labelling, or the practice of acknowledging and verbalising the emotions of the upset individual.
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston is a captivating book that explores the power of listening and its potential to create meaningful connections with others. Goulston reveals essential strategies and techniques for enhancing communication skills, building trust, and fostering deep understanding.
"Customer-Centric Selling" by Michael T. Bosworth and John Holland is a comprehensive guide that redefines the traditional sales approach by placing the customer at the centre of the selling process. This influential book provides sales professionals with a strategic framework designed to align with the needs, interests, and preferences of modern buyers. Bosworth and Holland emphasise the importance of understanding the customer's perspective, fostering meaningful relationships, and creating value throughout the sales journey.