"Inclusion: Diversity, The New Workplace & The Will To Change" by Jennifer Brown is a comprehensive guide aimed at helping organisations create inclusive workplace cultures where diversity is valued and leveraged for success. Brown, a leading diversity and inclusion expert, shares her insights and practical strategies for fostering an environment where all employees can thrive.
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi is a book based on extensive research on customer service interactions, revealing the key factors that drive customer loyalty. The authors argue that providing low-effort experiences is critical for creating loyal customers. They provide practical strategies and tactics for creating a seamless and effortless customer experience.
Sleep Smarter: 21 Essential Strategies to Sleep Your Way to a Better Body, Better Health, and Bigger Success by Shawn Stevenson is a comprehensive guide that explores the importance of quality sleep and provides actionable strategies to improve sleep habits. Stevenson, a health expert, combines scientific research with practical advice to help readers optimise their sleep and reap the benefits it offers
The 4-Hour Workweek by Timothy Ferriss is a groundbreaking book that challenges conventional ideas about work and provides a blueprint for achieving lifestyle design and ultimate freedom. Ferriss presents a new way of thinking about work and productivity, advocating for efficiency, automation, and outsourcing to create a life of abundance and fulfilment.
"The 7 Habits of Highly Effective People" is a self-help book written by Stephen Covey, published in 1989. The book presents a holistic, principle-centred approach to personal and professional effectiveness based on timeless universal principles of human behaviour.
"Anti-Money Laundering in a Nutshell: Awareness and Compliance for Financial Personnel and Business Managers" by Kevin Sullivan is a comprehensive guide that provides a practical understanding of the fundamentals of Anti-Money Laundering (AML) laws and regulations. The book is designed to help financial professionals, business managers, and other stakeholders gain an understanding of the risks, compliance obligations, and best practices associated with AML.