Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.
"Project Stakeholder Management" by Pernille Eskerod and Anna Lund Jepsen is a comprehensive guide that focuses on the importance of stakeholder management in project success. The book provides a detailed exploration of stakeholder theory and its practical application in project management, offering strategies, tools, and techniques for identifying, analysing, and engaging stakeholders effectively throughout the project lifecycle.
Karla McLaren’s The Language of Emotions: What Your Feelings Are Trying to Tell You is a transformative guide to understanding, processing, and harnessing emotions for personal growth and well-being. Unlike traditional approaches that categorise emotions as “positive” or “negative,” McLaren argues that all emotions serve a vital purpose and can be valuable messengers when properly understood. Drawing from psychology, neuroscience, and energy healing, she provides a framework for engaging with emotions in a healthy and productive way.
Team of Teams: New Rules of Engagement for a Complex World by General Stanley McChrystal is a groundbreaking book that offers profound insights into leadership, organisational structure, and adaptability in the modern world. General McChrystal draws from his extensive military experience, particularly during his tenure as commander of Joint Special Operations Command (JSOC), to illustrate how traditional hierarchies and command structures often fall short in addressing the complex and rapidly evolving challenges of the 21st century.
The Art of Dealing with People by Les Giblin is a book that offers practical advice for building strong relationships with others. The author argues that success in business and life depends largely on our ability to connect with and influence others, and that this ability can be developed through deliberate practice and attention to certain key principles.
The Inner Game of Tennis by Timothy Gallwey is a seminal work that revolutionized the way people approach sports, particularly tennis, by focusing on the mental and psychological aspects of performance. Despite its title, this book goes far beyond tennis, offering profound insights into mastering any skill or endeavour through the power of self-awareness and mindfulness.