Customer Operational Excellence

Delivering Customer Service Excellence

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to all your clients, all the time.

Objective 

By the end of this session you will better understand how to put the needs and requirements of a client first, ahead of anything and everything else. Helping you deliver excellence to all your clients, all of the time.

Agenda

  • Customer Journey
  • Examples of customer churn
  • What is exceptional service?
  • Blind Spots
  • How to deliver exceptional service

Events

Date
Sep 28, 2022
Time
11:00 AM
Date
Nov 29, 2022
Time
6:30 PM

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Duration
60 Mins
Facilitator
Simon Sparks