During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Target Audience: Any level Learn the difference between bullying & harassment, how to recognise them and the specific laws that...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
