The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools They Need, and a Culture They Can Celebrate by Jacob Morgan is a compelling book that explores the importance of the employee experience in attracting and retaining top talent. Morgan, a renowned futurist and workplace expert, presents a comprehensive framework and practical strategies for organisations to create a compelling employee experience that fosters engagement, productivity, and loyalty.
Customer Centricity: Focus on the Right Customers for Strategic Advantage by Peter Fader is a comprehensive guide to understanding and leveraging customer data to drive business success. Fader argues that the traditional approach to customer service, which treats all customers as equal, is outdated and ineffective. Instead, he advocates for a customer-centric approach that focuses on identifying and targeting the most valuable customers to drive revenue growth.
Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On by Craig Weber is a thought-provoking book that explores the critical role of effective communication in high-pressure situations within organisations. Craig Weber argues that building conversational capacity—the ability to engage in open, balanced, and constructive conversations, especially in challenging circumstances—is essential for achieving team success, problem-solving, and maintaining high performance.
"The Loudest Duck: Moving Beyond Diversity while Embracing Differences to Achieve Success at Work" by Laura A. Liswood provides a compelling examination of workplace diversity and inclusion, offering practical advice for leveraging differences to achieve organisational success. Liswood, an expert on leadership and diversity, uses parables, real-world examples, and insightful analysis to illustrate the complexities and benefits of creating inclusive workplaces.
"Beating the Workplace Bully: A Tactical Guide to Taking Charge" by Lynne Curry is a comprehensive guide that helps readers deal with workplace bullying. This book is a must-read for anyone who is experiencing bullying at work and wants to learn effective strategies to overcome it.
The Busy Manager's Guide to Delegation by Richard A. Luecke is a practical and concise resource that provides valuable insights and strategies for effective delegation. Recognising the challenges faced by busy managers, Luecke offers practical advice and step-by-step guidance to help them delegate tasks successfully and maximise their productivity.