CCS Insight

Used in Coaching and mentoring this short session gives a brief explanation of how the GROW model works and when best to use it....

Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...

When employees underperform, a business can't operate at its full capabilities. A business can't sustain itself if the employees...

We all want to be able to get our point across in a professional way, especially during more challenging conversations or situations....

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...

A PDP is a tool to enable individuals to improve their performance and reach their full potential at each stage of their career. Identify...

Join this informative session on how to manage anger. It includes a guided relaxation....

Change is unavoidable, it is constant and necessary but some people find it hard to deal with and even harder to manage. This session...

Learn how to identify and understand your own emotions and become aware of their impact and how to express emotions in a positive manner....

Are you focused on taking the next step in your career within your company? Are you feeling anxious for your upcoming interview, listen...

You need to relax more: if it were as easy as that none of us would be stressed! Understand why a lack of sleep and relaxation is so...

How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...

It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...

During this course, we’ll explore the core competencies needed to thrive in a retail leadership position. Whether a department head...

This 20 minute chair yoga session at your desk will help to prevent and rid you of any aches and pains caused by too much sitting....

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more popular...

Pivot Tables are on of the most revered – and feared – elements Of Excel. In this one-hour session we explode some of the...

Job Burnout is a type of workplace stress that can affect anybody who feels constantly overwhelmed with their workload. This session...

This session is designed to help you present in a creative and engaging way. How do you inspire your audience through your delivery...

For a new manager, the stresses and responsibilities can seem overwhelming. How can you balance the need for oversight, without stifling...

Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...

Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...

If we don’t have engaged employees, it’s only time before it starts impacting company performance. This interactive session looks...

Every Excel user knows that VLOOKUP is a tricky function to manage, but there are alternatives few people are aware of. This session...

This one-hour session explores fundamental Excel skills that every user should benefit from including Sorting on multiple fields, Changing...

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...

This session has been designed to help you have a better understanding of your relationship with yourself and others. It will help...

Succession planning focuses on identifying and growing talent to fill leadership and business-critical positions in the future. This...

How do we demonstrate the value of our offering is better than either doing nothing, or that of our competition? This session gives...

In this webinar we look at the four C checklist necessary to build a high trust team. How to fix broken trust, build winning relationships...

Have you ever doubted your abilities or felt like a fraud, like you don't belong where you are? - If you answer yes, join this...

Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...

How to Conduct a Great Mid-Year Conversation A mid-year review is a great way to connect with your employees and focus on providing...

One of the most prominent topics of 2020 will be the rise of the remote workforce, as millions of us have had to pivot virtually overnight...

Did you know you can rewire your brain to be happy, Join this meditation webinar to learn the art of happiness....

The menopause can affect woman at different ages in different ways. Every woman will experience menopause – but your experience...

Excel has a number of tools that allow predictions to be made depending on several variables. This can be very useful as a means of...

Microsoft 365 now includes some amazing features, and in this one-hour session we discover how a plain text file can become a fabulous...

Explore how to become a confident individual and how this aids in the long-term success of your career. Tips and ideas to help you...

This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...

Time is our biggest enemy but we all know we cannot get time back. This session will help you understand how to better manage your...

When and how to run an effective and productive team meeting. This session is full of ideas to help you deliver a positive and...

This course takes inspiration from those people and specific skills required to thrive in a customer facing retail environment. This...

Gain an understanding of the aims of GDPR and potential penalties for infringements. We give an overview of the seven key principles...

The chance to speak with one to one with your direct reports is a valuable opportunity to get to know them better, what drives and...

This is a critically important webinar for any business leader seeking to take an honest, supportive, and challenging approach to developing...

This session looks at methods to subtly qualify your decision maker to either genuinely be the 'sole yes person' or an influencer...

It’s not just about the skills and abilities that make us successful at work it’s about whether we are turning up with...

Often used synonymously, management and leadership require many different qualities. This session will explore these, before giving...

Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...

Making the transition from "teammate" to leader, managing others and yourself. This topic explores how to set the standards...

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determine...

The annual performance review is fast becoming a thing of the past: who wants to discuss work they did months ago?! Identify how you...

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...

Do you have a mindset for success? Whether these goals are for business, home, family, or self-improvement, setting your mindset for...

Managing a sales team is no easy task. You have the potential to either make or break your sales reps. Sales managers can either inspire...

Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...

Managing sales performance on a regular basis helps you stay on track of the pipeline, the sales, the challenges and how your employee...

The pressure of an increasingly demanding work culture is a big challenge to society’s mental health. Trying to achieve a healthy...

There's nothing worse than asking for the business to be told 'I need to run this past X'; despite being assured your point...

How can you put yourself in the best possible position to get the job? If you want to increase your confidence, this session will give...

Managing and Leading your best, most capable talent; requires skills. Not only to maintain engagement of those performers, but to help...

First impressions count, especially when your want to win business. How you come across to your clients for the first time can make...

Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer and learn how to recognise...

Often used synonomously: stress and anxiety are not the same. Learn the differences, how to spot the signs and symptoms and how to...

During this session you will learn how to build a set of questions to understand your clients needs, learn how to help your clients...

Gain an understanding of how to be an effective follower, able to stand up for and stand up to the leader! We cover the importance...

Objection Handling is a fundamental of any sales process. In this session learn and understand the key techniques to help achieve the...

Managing and Leading your best, most capable talent; requires skills. Not only to maintain engagement of those performers, but to help...

Imposter syndrome: a psychological pattern in which an individual doubts their skills, abilities, and accomplishments. Learn how to...

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...

Discover current global trends in cyber-attacks and how to recognise them, learn of their potential impact and simple measures to put...

Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer in a retail environment,...

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...

Objective: This session will explore ways to help you become stronger and more effective negotiators both with your colleagues and...

Explore how to be a positive influence on your team to aid in the success of your organisation and how to engage in effective negotiation...

Planning and Research can really help you build your confidence before you approach your client or interact with a prospect for the...

Thinking about your people and how you communicate with them isn't always consistent. Equally, we all strive as managers to have...

One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...

Learn about the power of dynamic conversation and its impact on learning, development and productivity. Gain an understanding of how...

Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...

Auditing tools allow users to problem solve formulas and ensure accuracy and error handling is an essential skill for anyone performing...

This one-hour session is an essential for any Excel user that has never had formal training or is a bit rusty! In it we cover some...

Self-management is a crucial component of Emotional Intelligence. Once we are aware of our own emotions and how they affect our behaviour...

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...

In this course we will be drilling down into what makes an effective leader to ensure the business needs and targets are met, by influencing...

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...

One of the most used features of Excel is the ability to visualise data with charts, and this session focusses on the Types of chart,...

Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...

An informative bite size session on how to utilise six hat thinking within discussions and meetings.  To enable all ideas and...

Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...

On average a typical worker could receive up to 120 emails every day! Join this 20-minute webinar where you will learn some top tips...

Anxious about that upcoming presentation? Conscious you need to stand out - whilst presenting remotely? During this session you'll...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more hints...

“If your actions inspire others to dream more, learn more, do more, and become more, you are a leader” In this course we will...

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

Thinking about your people and how you communicate with them isn't always consistent. Equally, we all strive as managers to have...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some more hints...

Mindfulness is the human ability to be fully present and in the moment. way to slow down your racing mind and help you let go of negative...

Learn about the power of dynamic conversation and its impact on learning, development and productivity. Gain an understanding of how...

As a leader, learning how to delegate can be really beneficial, but its not always easy. This session explores how and why to delegate...

Picking up the phone, whether to talk to a new point of contact in your client organisation, or, contact prospects who have never engaged...

At any time across the world people are experiencing symptoms of Mental Health. Mental Health & Me is all about helping you to understand...

This session is 1 minute long. Closing is easy - just ask for the business... but the remaining 59 minutes is spent on the build up...

Conducting formal discussions and interviews are a key part of a manager's job: whether you are communicating with prospective...

Ever heard the phrase ‘don’t take my word for it’, how can you deliver this to your prospects and renewal clients?...

Objective: By the end of this session you will understand the importance and benefit of Solution Selling The session will focus...

The objective of cross-selling can be to either increase the income derived from the client or to protect the relationship with the...

How to communicate effectively & clearly within different cultures. Tips and techniques as well as etiquette to help employees...

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In this one-hour session we continue our exploration of Pivot Tables, and cover Expanding Pivot Table functionality, Adding a Calculated...

This is a 5-part series though sessions don't need to be completed in succession. This one-hour session covers some popular hints...

During this course, we’ll explore the core competencies needed to thrive in a hospitality leadership position. Whether a department...

In this programme we introduce four types of mentoring and cover the essential value they bring to the direct report, the organisation...

PowerPoint is in use everywhere in business, but few people have been trained in its use. In this session we look at some of the rarer...

This one-hour session continues the discussion of charts made in Part 1 and covers Plotting on a second axis, Adding Trendlines, Forecasting...

Sensitivity analysis is a process by which different results can be predicted according to a number of variables. This is an important...

Would you be able to recognise the signs and symptoms if you or one of your co-workers was suffering with a mental health condition?...

Are you keen to add new value to your clients?  To learn more about how to uncover assumptions to create opportunities? This...

The Challenger sales model and methodology is built around a sales process that focuses on teaching, tailoring and taking control of...

With mental wellness becoming a focused issue in a post pandemic world, this course will equip you with the knowledge to identify those...

With mental wellness becoming a focused issue in a post pandemic world, this course will equip you with the knowledge to identify those...

Have you ever tried to change a habit, negative thought, or emotional reaction and struggled to make that change stick? If you struggled...