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Customer Service Leadership

Leading a Customer Service Team

Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer service teams. This course covers strategic leadership principles, effective team communication, performance management, and fostering a customer-centric culture. Participants learn to motivate and empower team members, optimize workflows, and implement strategies for continuous improvement in service delivery. Practical exercises and case studies enable managers to develop impactful leadership styles tailored to drive team success and enhance overall customer satisfaction.

Events

Date
Jan 9, 2025
Time
5:00 PM
Date
Mar 4, 2025
Time
11:00 AM

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Related Courses

Customer Service Excellence Customer Service Leadership - Course
2 Events

Leading a Customer Service Team

Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...

Next Event:
Date
Jan 9, 2025
Time
5:00 PM

FAQ's

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Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
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