Target Audience: Any level This course explores the legal frameworks and ethical principles governing conflicts of interest in various...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
Target Audience: Any level working in SMEs Anti-Money Laundering for SMEs educates small and medium-sized enterprises on detecting...
Join this course to gain an overview of recent global Sexual Harassment legislation, with a focus on the latest UK-specific updates....
