Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
Target Audience: Any level This course provides a comprehensive overview of the General Data Protection Regulation (GDPR), covering...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
Join this course to gain an overview of recent global Sexual Harassment legislation, with a focus on the latest UK-specific updates....
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
