Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determine...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
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