Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
This session focuses on effective problem solving, understanding how to identify the root cause of a problem. It will also determine...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
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