Modules

One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...

Learn about the power of dynamic conversation and its impact on learning, development and productivity. Gain an understanding of how...

Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...

Auditing tools allow users to problem solve formulas and ensure accuracy and error handling is an essential skill for anyone performing...

This one-hour session is an essential for any Excel user that has never had formal training or is a bit rusty! In it we cover some...

Self-management is a crucial component of Emotional Intelligence. Once we are aware of our own emotions and how they affect our behaviour...

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...

In this course we will be drilling down into what makes an effective leader to ensure the business needs and targets are met, by influencing...

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...