Retail Management

Retail Management - How to Lead Successfully from the Back

"Customers don’t want to be sold to when they walk into a store. they want to be welcomed"

During this course, we’ll explore the core competencies needed to thrive in a retail leadership position. Whether a department head in a large store setting, or leading an intimate team in a small shop, we explore how to be the best versions of ourselves to inspire, manage and drive performance - joining the dots between people engagement and business performance. Understanding the importance of ONE service, and how to successfully inspire your team to incorporate the 4 elements of ONE service to strengthen the customer experience in your establishment.

The interactive session gives you the ability to implement new ways of working immediately.

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Product
Lite
Duration
60 Mins
Facilitator
Zoe Patey
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