Retail

Retail Customer Service

With SeedL offering a range of client excellence programmes, this course takes inspiration from those and specific skills required to thrive in a customer facing retail environment. This module provides critical ways of working for customer facing colleagues in your retail store. How do we improve our customer experience whilst a customer is in store? How do we deal with customer complaints, that build not destroy long term reputation? How do we stand out as a worthy store to visit making you the destination of choice? This course shows you how. 

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1 Events

Steps to a Great Service in Retail

This course takes inspiration from those people and specific skills required to thrive in a customer...

View Steps to a Great Service in Retail
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1 Events

One Service - Retail

Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer...

View One Service - Retail

FAQ's

You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.
If you go to the My Account area, you will see all the learning events you’ve attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.
If you go to the My Account area, you will see all the learning events you’ve attended. You can access the recording of any session you attended for 30 days afterwards.
They will be emailed to you automatically and are accessbile via the certificates tab on the My Account page.
Any courses or modules which are CPD accredited are clearly indicated
There may be an issue with your choice of speaker, please check your settings in Zoom.
Yes – our courses are designed to be accessed using any mobile device
On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you’re done!
Modules
2
Duration
120 Mins