Client Service Excellence

Client Strategic Excellence

This course is suitable for Individuals that have strategic partnerships with their Clients and want to build an equal relationship.  Become the trusted adviser and focus on understanding your Clients' priorities in order to recommend suitable business solutions.

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1 Events

Creative Presentations using Power Point

This session is designed to help you present in a creative and engaging way. How do you inspire your...

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1 Events

Giving Informal Feedback to colleagues

Receiving feedback is a great way to better understand how to improve but receiving feedback in an n...

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1 Events

Johari's Window and Self Awareness

This session has been designed to help you have a better understanding of your relationship with you...

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1 Events

Delivering a Superior After Sales Experience

The customer experience is where companies can take a step ahead of their competitors. It is as impo...

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1 Events

Understanding the Human Buying Psychology

This session sounds a little random, but underpins so much of how we engage with clients and prospec...

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1 Events

The 5 Whys and Understanding how to Problem Solve

This session focuses on effective problem solving, understanding how to identify the root cause of a...

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1 Events

Emotional Intelligence and Self Management

Self-management is a crucial component of Emotional Intelligence. Once we are aware of our own emoti...

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1 Events

Client Complaint Resolution

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to d...

Diploma
Yes
Modules
8
Duration
8 hours