Client Service Excellence

Client Excellence Introduction

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. This session helps you understand how to actively listen to gain information, acquire facts to understand needs, challenges, and build rapport. Listening actively can help you understand how to demonstrate attentiveness and empathy through body language and tone.

example image
0 Events

Email & Telephone Techniques

Effective communication is an essential component of human relationships. This topic is designed to ...

example image
0 Events

Self Discipline, motivation and time management

Time is our biggest enemy but we all know we cannot get time back. This session will help you unders...

example image
0 Events

Listening Skills

Listening is one of the most important skills you can have. How well you listen has a major impact o...

example image
0 Events

Email Techniques

Effective communication is an essential component of human relationships. This topic is designed to ...

Diploma
Yes
Modules
4
Duration
4 hours