Client Service Excellence

Client Excellence Intermediate

We all want to be able to get our point across in a professional way, especially during more challenging conversations or situations. Assertiveness can help you express yourself clearly, succinctly, and stand up for your point of view whilst respecting the rights and beliefs of others. This sessions explores the communication styles and behaviours that help you understand how to demonstrate assertive, and confident behaviour within the work place.

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Putting yourself in the client's shoes

This session focuses on how to see things from a client's perspective. It's important to continually...

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Working across global markets

Do you work with people in different countries, different time zones, different cultures? How to com...

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Building client relationships pro-actively

This session looks at ways of promoting customer delight and pro-actively preventing a problem befor...

Diploma
Yes
Modules
3
Duration
3 hours