Client Service Excellence

Client Delivery Excellence

This course is designed for Individuals that deliver a service and have regular contact with clients. Businesses that develop great, long-term relationships with their clients are more likely to receive repeat business from those clients. Satisfied customers might recommend your company, product or service to a colleague, leading to new business. This course will focus on how to build strong and positive client relationships, through collaboration and trust. You will learn how to identify client needs, deliver value and make a positive difference to your client’s business.

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1 Events

Assertiveness

We all want to be able to get our point across in a professional way, especially during more challen...

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1 Events

Putting yourself in the Clients Shoes

This session focuses on how to see things from a client’s perspective. It’s important to continually...

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1 Events

Understanding Style Awareness and Managing Personalities

To gain trust, rapport and develop strong client relationships. Helping you put clients first with e...

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1 Events

Managing Stakeholder Relationships

Sometimes it is hard to know how to approach difficult relationships in the workplace, but understan...

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2 Events

How to Build Rapport and Trust in Relationships

Trust is a foundation of everything we do. But, how do we build that trust among the teams, between ...

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1 Events

Working across Global Markets - Understanding Cultural Differences

How to communicate effectively & clearly within different cultures. Tips and techniques as well as e...

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1 Events

Understanding Needs to Deliver Value

This session explores the importance of understanding the clients needs and how to use this informat...

Diploma
Yes
Modules
7
Duration
7 hours