Thriving as a Remote Customer Service Representative by Ash Layna is a comprehensive guide that equips individuals with the necessary skills and strategies to excel in the field of remote customer service. With the rise of remote work opportunities, the book serves as a valuable resource for those seeking to adapt to the evolving nature of customer service roles in the digital age.
"Spin Selling" is a sales methodology developed by Neil Rackham in the 1980s. The methodology is based on extensive research into what distinguishes successful salespeople from less successful ones. Rackham and his team analysed over 35,000 sales calls across a wide range of industries and found that the most successful salespeople tended to ask more questions than their less successful counterparts.
Unsubscribe: How to Kill Email Anxiety, Avoid Distractions, and Get Real Work Done is a book by Jocelyn K. Glei that offers practical strategies for managing email overload and regaining control over your workday. The book is based on the premise that email has become a major source of distraction and anxiety for many people, and that it is possible to reclaim your time and focus by adopting a more intentional and mindful approach to email.
International Workplace Sexual Harassment Laws and Developments for the Multinational Employer by Ellen Pinkos Cobb provides a comprehensive analysis of the evolving legal landscape surrounding workplace sexual harassment across different countries. The book is aimed at multinational employers and offers practical guidance for navigating the varying laws and cultural nuances related to workplace harassment. It delves into global trends, providing a valuable resource for employers, HR professionals, legal teams, and policymakers.
"Selling to the Top: David Peoples' Executive Selling Skills" by David Peoples offers a comprehensive guide to mastering the art of selling to top executives in organisations. Drawing from his extensive experience as a sales professional and consultant, Peoples provides practical insights, strategies, and techniques for effectively engaging with high-level decision-makers and securing their buy-in.
The One Minute Manager" by Ken Blanchard and Spencer Johnson is a concise, practical guide to effective management. The book is written in a story format that follows a young man's journey to find a "One Minute Manager" who can teach him how to become an effective manager himself.