"Succession: Mastering the Make-or-Break Process of Leadership Transition" by Noel M. Tichy is a significant book that tackles the crucial and often complex process of leadership succession in organisations. Published in 1997, this book offers enduring insights, strategies, and practical guidance for businesses seeking to navigate leadership transitions successfully.
The Disney Way: Harnessing the Management Secrets of Disney in Your Company is a book by Bill Capodagli and Lynn Jackson that explores the business practices and management principles that have made The Walt Disney Company so successful. One of the key elements of The Disney Way is the concept of putting yourself in the customer's shoes. This idea involves understanding the customer's perspective and taking steps to ensure that their experience is as positive as possible. Disney is known for its exceptional customer service and attention to detail, and the authors suggest that this is in large part due to the company's commitment to putting itself in the customer's shoes.
"Excel 365 Charts" by M.L. Humphrey is a comprehensive guide tailored for users looking to master the art of chart creation and data visualisation using Excel 365. Humphrey's book is designed to cater to both beginners and advanced users, providing a detailed exploration of Excel's charting capabilities and how to leverage them to create compelling and informative visual representations of data.
The Feedback Fix: Dump the Past, Embrace the Future, and Lead the Way to Change by Joe Hirsch is a thought-provoking book that challenges traditional approaches to feedback and offers a fresh perspective on how leaders can create a culture of effective feedback in the workplace. Hirsch, an expert in organisational culture and leadership development, presents a compelling case for reimagining feedback as a forward-looking tool that inspires growth and drives positive change.
Anti-Money Laundering: What You Need to Know by Susan Grossley is a concise and accessible guide that provides readers with a foundational understanding of money laundering and its implications. Geared towards individuals and organisations seeking a clear overview of the topic, Grossley's book offers key insights and practical advice to enhance awareness and compliance with anti-money laundering (AML) regulations.
"Selling Value: Key Principles of Value-Based Selling" by Don Hutson is a comprehensive guide that delves into the principles and strategies of value-based selling. In this book, Hutson provides readers with practical insights and actionable techniques to effectively communicate and deliver value to customers in sales interactions. Through a combination of theory, real-world examples, and step-by-step guidance, Hutson equips sales professionals with the tools they need to differentiate themselves from competitors and win more business by focusing on value.